The millet released an open letter to improve mobile phone after service

Millet science and technology LiWanJiang vice President released an open letter to their users yesterday, said the Spring Festival will come, since last October 20th, from the millet released the new mobile phone to now, just 3 months time, the rapid growth scale of millet cell phone shipments are from 0 to 500000. Along with the surge in order, millet after-sales service also found some problems, troubles everyone. I'm sorry.

First, maintenance services

Millet chose the Qualcomm, Sharp, Toshiba, world class components suppliers, in production links, millet choose the world-class foundry Envada and Foxconn, they adopt strict quality supervision system and test. Mobile phone the maintain services rate was around 1.5%, far less than 2%.

At the same time, millet also accelerate signing authorized to maintain a site covers. Through the strict screening qualification and professional training, at present has set up a file in the provinces and 54 cities. Then open to the signing of thrusters, it will be all initiated in advance, accept after test and maintenance services.

In the first quarter of 2012, millet company will speed up the signing of thrusters authorized the stationing, it is expected to be extended to 25 provinces and the 100 cities, and the basic coverage of the country's major cities.

Second, customer service Millet company has optimized the customer service system, and speed up pace expansion of the optimal customer service team and customer service team. At present, millet company customer service team, in just a month added two times, increased 50 to 150. In the first quarter of next year will expand the scale to 300. and the customer service team will double.

Three, delivery speed The earliest users complain that meet the wind of land transport way slowly, millet work with wind up together, it gradually will improve land for air transport. At present, in the wind up covered 28 outside the city, millet enable along abundant express, remote areas and Beijing EMS and millet signed cooperation, these all can improve delivery speed.

Millet is considering in some important city establish points warehouse, in order to improve the speed of delivery.

Four, invoice January 1, buy millet mobile phone and related accessories, all synchronous with the invoice.

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